Last updated: 25 Aug 2026
At TRAYAAM, we want the journey from our workspace to yours to be simple and transparent. Here’s what you can expect when placing an order with us.
Where We Ship
We currently ship across India only.
We hope to expand to more locations as we grow.
Order Processing
Orders are typically prepared and dispatched within 1–2 business days after your order is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Occasionally, processing may take longer due to high order volumes, product availability, or circumstances outside our control. If there is a significant delay affecting your order, we’ll do our best to keep you informed.
Delivery Time
Most orders are expected to arrive within 7 days after dispatch.
Actual delivery times may vary depending on your location, courier availability, weather, public holidays, and other factors affecting our shipping partners.
For this reason, delivery estimates are indicative and cannot always be guaranteed.
Order Tracking
Once your order has been dispatched, you’ll receive tracking details using the contact information provided with your order.
Please allow some time for tracking information to become active after your shipment has been handed over to the courier.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Delivery Address
Please make sure your shipping address, contact number, and other delivery information are complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible through our Contact Us page.
We’ll try to help if the order has not yet been dispatched, but we cannot guarantee that an address can be changed once processing or shipping has begun.
Changing or Cancelling an Order
If you need to change or cancel your order, please contact us as soon as possible and before the order is dispatched.
Because we aim to dispatch orders within 1–2 business days, the window for making changes may be short.
Once an order has been handed over to our shipping partner, we may no longer be able to modify or cancel it.
Delivery Attempts & Undeliverable Orders
Our shipping partner may contact you if they need assistance completing your delivery.
If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or inability to reach the recipient, the package may be returned to us.
If this happens, please contact us so we can review the situation and determine the available options. Additional shipping charges may apply if the order needs to be shipped again for reasons not caused by TRAYAAM or the shipping provider.
Delayed or Missing Shipments
If your tracking information has not updated for an unusual amount of time, or your order appears to be significantly delayed, please contact us through our Contact Us page with your order details.
We’ll help you check the shipment status with the shipping provider.
Please note that once an order has been dispatched, transit and delivery are handled by third-party shipping providers. While delivery timelines can occasionally be affected by circumstances outside our direct control, we’ll do our best to help resolve genuine delivery issues.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us within 4 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
We’ll review the issue and help determine the appropriate resolution.
For complete eligibility and resolution details, please refer to our Refund Policy.
Questions?
If you have any questions about your order or delivery, visit our Contact Us page.
We’re a small team, and we’ll do our best to help.