Last updated: 25 Aug 2026
At TRAYAAM, we respect your privacy and believe you should understand how your information is collected and used.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with TRAYAAM.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
Information We Collect
Depending on how you interact with TRAYAAM, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Products purchased or viewed
- Communications you send to us
- Information provided through contact forms
- Marketing preferences and consent choices
- Device, browser, IP address, and website usage information
- Cookies and similar technology data
- Other information you voluntarily provide
When you place an order, Shopify and the service providers involved in completing your transaction may also process information necessary to process payment, fulfil your order, prevent fraud, and provide delivery services.
Shopify states that, for Shopify-powered stores, information such as names, billing and shipping addresses, email addresses, phone numbers, payment information, device/browser information, IP addresses, and browsing information may be processed to enable store operations.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments and refunds
- Arrange shipping and provide tracking updates
- Communicate with you about your order
- Respond to questions and support requests
- Handle damaged, defective, incorrect, or returned products
- Maintain records of transactions and customer interactions
- Prevent fraud, misuse, and security threats
- Improve our website, products, services, and customer experience
- Understand how visitors interact with our website
- Send marketing communications where you have provided consent or where otherwise permitted by applicable law
- Show and measure advertising where appropriate
- Comply with legal, tax, accounting, and regulatory obligations
We aim to collect and use only the information reasonably necessary for these purposes.
Shopify
Our store is hosted and powered by Shopify.
Shopify processes certain personal information to provide ecommerce services that allow us to operate our online store.
When you visit or purchase from a Shopify-powered merchant, Shopify explains that it processes customer information on behalf of the merchant to support functions such as transactions, fraud screening, order fulfilment, communication, and analytics.
You can learn more from Shopify’s privacy information.
Payments
We may use third-party payment providers and checkout services, such as Razorpay, GoKwik, or other payment partners, to securely process transactions.
Depending on the payment method you choose, these providers may collect or process information required to complete the transaction, verify payments, prevent fraud, process refunds, and comply with applicable financial regulations.
TRAYAAM does not need to directly store complete card details when payments are securely processed by authorised third-party payment providers.
The privacy practices of these providers are also governed by their respective privacy policies.
Shipping & Order Fulfilment
We may share information necessary to fulfil and deliver your order with shipping, logistics, and fulfilment providers.
This may include:
- Your name
- Delivery address
- Phone number
- Order information
- Other information reasonably required to complete delivery
We only share information reasonably necessary for these services.
Email & Communications
If you contact us by email or through our Contact Us page, your communication and contact details may be stored in our email systems, including Gmail, and other systems used to manage customer support.
We use this information to respond to your enquiry, provide support, maintain appropriate records, and resolve order-related issues.
Our current contact email is:
Marketing Communications
If you choose to subscribe to updates, early access, offers, or other marketing communications, we may use your email address or phone number to send relevant communications.
We may use email, WhatsApp, or other communication platforms where you have provided the required consent or where otherwise permitted by applicable law.
You may withdraw your consent or unsubscribe from marketing communications using the available unsubscribe or opt-out method.
Opting out of marketing does not prevent us from sending necessary transactional communications relating to orders, payments, shipping, support, or other services you have requested.
We may offer WhatsApp communications for purposes such as:
- Order-related updates
- Customer support
- Product announcements
- Early access
- Offers and marketing communications
Where consent is required for marketing communications, we will seek appropriate consent before using your phone number for that purpose.
You should be able to opt out of promotional WhatsApp communications at any time through the method provided in those communications.
Advertising & Analytics
We may use analytics and advertising technologies to understand how visitors interact with our website and to improve or promote TRAYAAM.
This may include services provided by platforms such as Meta, particularly in connection with advertising on Instagram and related Meta platforms.
Depending on our configuration and your privacy choices, these technologies may use cookies, pixels, or similar technologies to collect information about website visits, interactions, devices, and advertising performance.
We will update this policy as our analytics and advertising systems evolve.
Cookies & Similar Technologies
Our website and services used with it may use cookies, pixels, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Support checkout and account functionality
- Understand website performance
- Analyse visitor behaviour
- Prevent fraud and improve security
- Measure advertising
- Personalise experiences where applicable
Some cookies are necessary for the website to function, while others may relate to analytics or advertising.
Shopify provides merchants with customer privacy controls, including privacy-policy, cookie-banner, and data-sharing settings. We will configure these controls as appropriate for the markets in which we operate.
How We Share Information
We do not sell customer contact information as a standalone product or mailing list.
We may share personal information where reasonably necessary with service providers that help us operate TRAYAAM, including:
- Shopify and ecommerce infrastructure providers
- Payment and checkout providers
- Shipping and logistics providers
- Email and communication providers
- WhatsApp or messaging service providers
- Analytics providers
- Advertising platforms
- Fraud prevention and security providers
- Professional advisers or service providers
- Government authorities or regulators where legally required
These providers may process information according to their role, our instructions where applicable, their contractual obligations, and their own legal requirements.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions and providing customer support
- Maintaining order and business records
- Meeting tax, accounting, and legal requirements
- Resolving disputes
- Preventing fraud and misuse
- Enforcing agreements
Different categories of information may be retained for different periods.
Information may also be retained by service providers according to their own applicable legal and operational requirements.
Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We also rely on established service providers to operate parts of our ecommerce infrastructure securely.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Shopify states that its platform uses security controls including encryption and independent security audits, and that Shopify is Level 1 PCI DSS compliant.
Your Choices & Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to:
- Request information about how your personal data is processed
- Request access to eligible personal information
- Request correction or updating of inaccurate information
- Request deletion or erasure where applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise concerns or grievances about how your information is handled
Some requests may be subject to legal exceptions or retention requirements.
To make a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
India’s Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 form part of India’s evolving data-protection framework, with implementation occurring according to the government’s notified timeline.
Children’s Privacy
TRAYAAM is not specifically directed toward children.
We do not knowingly seek to collect personal information from children for marketing or commercial purposes where doing so would be inconsistent with applicable law.
If you believe that a child’s personal information has been provided to us improperly, please contact us.
Third-Party Links
Our website may contain links to third-party websites or services.
Once you leave our website or interact directly with a third-party service, their own privacy practices and policies may apply.
We are not responsible for the privacy practices of independent third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy as TRAYAAM grows, our technology or service providers change, or legal requirements evolve.
The latest version will be published on this page with an updated “Last updated” date.
Where required, we may provide additional notice or seek consent for material changes affecting how personal information is processed.
Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy-related request, contact us at:
TRAYAAM
Email: trayaamstore@gmail.com
Phone number: 9566811925